Please note -
We reserve the right to refuse your refund or exchange if the items are not sent back to us in their original condition. In this case we will send the goods back to the original shipping address. Upon return you will be refunded the full cost excluding shipping.
We are also unable to cover return costs, please make sure you use tracked and signed postage with your name and order inside the parcel. There is no returns label, The returns address will be stated once you have emailed the customer service team.
As a brand we have a strict 7 day EXCHANGE/ CREDIT NOTE ONLY return policy. In order to carry out a return for an exchange or credit note, the credit note will be valid for 4 months and after that it cannot be used. In the future, this may change we may be able to offer refunds but for now this is our policy.
IF YOU HAVE ANY QUESTIONS please email firstname.lastname@example.org, this is where you will be able to organise the return and the return address will be provided. in order to carry out the return. Make sure to send the parcel to us within the 7 days, and make sure the parcel is signed for with a receipt.
Thanks so much
LOVE FROM CUPIDFIRE TEAM